Appliance-KA1
Customer deep-dive · Jun 2026 · Tier 1 · Heavy-Duty Containers
This week, Appliance-KA1 ran at 96% of plan — a RMB 2M revenue shortfall — with ASP -2.1% QoQ and OTIF 96.5% (2 late). The biggest risk is Defect 153 PPM1, driven by process capability drift at supplying site. Next, ASP -2.1% QoQ2, driven by price-down pressure outpacing premium mix shift. Focus next on tighten spc limits; verify incoming liner moisture.
- OTIF up +0.9pp to 96.5%
- Satisfaction down -0.1 to 4.3/5
- FG inventory built 5 days to 23 DOH
- P2Lift OTIF to 97% — 2 late shipment(s) to clearOpenOwner:Due:Impact:Why:OTIF96.5%Late shipments2
- P3Reduce DSO — collect on RMB 70M AROpenOwner:Due:Impact:Why:DSO53 dAR balanceRMB 70M
Week-over-Week Movement
1 improved4 worsened· Jun 2026 vs May 2026Biggest Drivers
- Defect 153 PPM — Process capability drift at supplying site
- ASP -2.1% QoQ — Price-down pressure outpacing premium mix shift
Automated Risk Signals
Defect 153 PPM
Driver: Process capability drift at supplying site
Focus: Tighten SPC limits; verify incoming liner moisture
ASP -2.1% QoQ
Driver: Price-down pressure outpacing premium mix shift
Focus: Accelerate premium qualifications to defend blended ASP
Revenue: plan, actual, forecast & last year
Appliance-KA1 — monthly RMB M · actual bars turn amber/red below plan · forecast next 3 months
Commercial & Financial
Jun 2026
| Revenue (actual) | RMB 40M | plan RMB 41M |
| Attainment | 96% | |
| ASP | ¥6.50/m² | -2.1% QoQ |
| Share of wallet | 49.9% | |
| Channel | Domestic | domestic only |
| FX exposure | RMB 0M | export revenue at FX risk |
| Contract | Active | ends 2027-12 |
| AR balance | RMB 70M | DSO 53 d |
Fulfillment & Inventory
Jun 2026
| OTIF | 96.5% | target 96% |
| Late shipments | 2 | |
| Volume | 6,102 KSqM | plan 6,332 KSqM |
| FG stock | 4,678 KSqM | 23 DOH |
| Aging >60d | 3.2% |
Quality & NPI
Jun 2026
| Satisfaction | 4.3/5 | |
| Quality PPM | 153 | |
| Open complaints | 1 | 0 crit / 0 major |
| Claim cost | RMB 0M | |
| NPI pending | 1 | 0 delayed |
| NPI rev at risk | RMB 0M |
Qualification Pipeline
NPI projects & revenue at risk
| Project | Product | Phase | Target MP | Status | Rev at risk | Delay reason |
|---|---|---|---|---|---|---|
| StdCase V2-E5 | Standard B-flute case V2 | Mass Production | 2026-Q2 | COMPLETE | – | – |
| HeavyDuty Pal-E8 | Heavy-duty pallet box | Small Trial | 2026-Q4 | ON TRACK | – | – |
Complaint Tracker
Root cause linked to originating site
No open complaints.
4-Week Execution Plan
Weekly focus & status
| Week | Dates | Focus / plan | Owner | Status |
|---|---|---|---|---|
| Week 1 | Jul 2026 1–7 | Weekly demand review & lock production allocation | Kevin Zhao (Account Mgr) | ON TRACK |
| Week 2 | Jul 2026 8–14 | Expedite open POs & confirm OTIF recovery plan | David Chen (Supply Planner) | AT RISK |
| Week 3 | Jul 2026 15–21 | Inventory rebalancing — trim FG DOH to target | Mia Liu (Ops Planner) | ON TRACK |
| Week 4 | Jul 2026 22–28 | QBR prep — next-quarter forecast alignment & contract review | Kevin Zhao (Account Mgr) | PLANNED |
Major Milestones
Upcoming commitments
| Milestone | Target | Owner | Status |
|---|---|---|---|
| Contract renewal — Active | 2027-12 | Account Manager | ON TRACK |
| Sep 2026 volume commit (6,332 t plan) | Sep 2026 | Supply Planner | PLANNED |
Action Plans
Prioritised for the next 4 weeks
| Prio | Action | Owner | Impact | Due |
|---|---|---|---|---|
| P2 | Lift OTIF to 97% — 2 late shipment(s) to clear | David Chen (Supply Planner) | OTIF 96.5% | Jul 14, 2026 |
| P3 | Reduce DSO — collect on RMB 70M AR | Helen Xu (Finance) | DSO 53 d | Jul 28, 2026 |
CRM Engagement Records
Logged sales engagement · Jun 2026
- 2026-06-26Meeting· VP ProcurementHelen Xu
Confirmed H2 tender cadence; volume commit review to start next month.
- 2026-06-08Visit· Purchasing HeadHelen Xu
Presented VMI joint-inventory proposal; customer interested, wants draft this month.
- 2026-06-03Email· Category BuyerGrace Wang
Shared quarterly ASP benchmark; flagged price-down expectation for next cycle.
Account Engagement Risk Board
Owner Helen Xu · cadence & signals
- Open commitment: Open commitment — VMI draft due — from Visit on 2026-06-08