Sales & Customers
Sales & Customers
Customer scorecard · Jun 2026
This week, the customer book ran at 97% of plan (RMB 1.70B of RMB 1.76B). 5 account(s) are behind plan1, led by Export-KA1 at 90%. The biggest quality risk is 1 critical complaint account(s)2 (Export-KA2). Qualification pipeline carries 2 delayed + 1 at-risk projects, RMB 85M revenue exposed.
- No material movement versus the prior period
- P1Recovery plan for Export-KA1 to close the attainment gapOpenOwner:Due:Impact:Why:Export-KA1 attainment90%Accounts behind plan5
- P1Close critical complaints at Export-KA2 with 8D root-causeOpenOwner:Due:Impact:Why:Critical complaint accounts1Open complaints10
- P2Unblock 3 qualification project(s) at riskOpenOwner:Due:Impact:Why:NPI delayed / at-risk2 / 1Revenue exposedRMB 85M
- P3Reinforce weekly account cadence for behind-plan customersOpenOwner:Due:Impact:Why:Accounts behind plan5
Week-over-Week Movement
3 improved2 worsened· Jun 2026 vs May 2026Attainment-0.9pp
97%
from 98% last week
Avg ASP QoQ+0.5pp
-1.3%
from -1.7% last week
OTIF+0.0pp
95.6%
from 95.6% last week
Open complaintsno change
10
from 10 last week
Satisfaction+0.0
4.1/5
from 4.1/5 last week
FG inventory+1d
22d
from 21d last week
Biggest Drivers
- Ecom-KA2 attainment -4.3pp to 96%
- Others attainment -4.1pp to 91%
- FMCG-KA1 attainment +1.3pp to 102%
Business unit
Date range
View
Customer Health Matrix
Worst attainment first — click a row for the full cross-metric breakdown
Miss <90% At risk 90–95% On track >95%
| Customer | Status | Rev | Plan | Attain% | ASP trend | Open comp. | NPI pend. | FG DOH | SC Risk |
|---|---|---|---|---|---|---|---|---|---|
| Export-KA1 | MISS | RMB 143M | RMB 159M | 90% | -1.5% | 1 | 0 | 25 | OK |
| Export-KA2 | AT RISK | RMB 128M | RMB 142M | 90% | -2.0% | 4 (crit) | 1 | 24 | OK |
| Others | AT RISK | RMB 69M | RMB 75M | 92% | -0.9% | 1 | 0 | 18 | OK |
| Ecom-KA1 | AT RISK | RMB 242M | RMB 262M | 92% | -1.0% | 0 | 0 | 19 | OK |
| Appliance-KA1 | AT RISK | RMB 123M | RMB 131M | 94% | -2.1% | 1 | 1 | 23 | OK |
| Appliance-KA2 | OK | RMB 73M | RMB 75M | 97% | -0.8% | 0 | 2 | 18 | OK |
| Ecom-KA2 | OK | RMB 240M | RMB 243M | 99% | -2.0% | 0 | 0 | 24 | OK |
| FMCG-KA2 | OK | RMB 206M | RMB 208M | 99% | -1.2% | 1 | 2 | 17 | OK |
| FMCG-KA1 | OK | RMB 255M | RMB 253M | 101% | -0.5% | 0 | 0 | 25 | OK |
| Export-KA3 | OK | RMB 81M | RMB 77M | 104% | -0.8% | 1 | 1 | 20 | OK |
| Ecom-KA3 | OK | RMB 143M | RMB 132M | 108% | -1.0% | 1 | 1 | 24 | OK |
Attainment trajectory
Always monthly, actual vs budget — independent of the selected date range and the plan/forecast view
Plan vs actual by customer
Sorted by gap — deepest shortfall leads, over-attainment trails
Ecom-KA1
RMB 242M/ RMB 262M92%
Export-KA1
RMB 143M/ RMB 159M90%
Export-KA2
RMB 128M/ RMB 142M90%
Appliance-KA1
RMB 123M/ RMB 131M94%
Others
RMB 69M/ RMB 75M92%
Ecom-KA2
RMB 240M/ RMB 243M99%
Appliance-KA2
RMB 73M/ RMB 75M97%
FMCG-KA2
RMB 206M/ RMB 208M99%
FMCG-KA1
RMB 255M/ RMB 253M101%
Export-KA3
RMB 81M/ RMB 77M104%
Ecom-KA3
RMB 143M/ RMB 132M108%