Sales & Customers
Sales & Customers
Customer scorecard · Jun 2026
This week, the customer book ran at 97% of plan (RMB 575M of RMB 594M). 2 account(s) are behind plan1, led by Export-KA2 at 89%. The biggest quality risk is 1 critical complaint account(s)2 (Export-KA2). Qualification pipeline carries 2 delayed + 1 at-risk projects, RMB 85M revenue exposed.
- Group attainment slipped -0.9pp to 97%
- Accounts behind plan rose by 1 to 2
- Export-KA2 attainment deteriorated -1.2pp to 89%
- P1Recovery plan for Export-KA2 to close the attainment gapOpenOwner:Due:Impact:Why:Export-KA2 attainment89%Accounts behind plan2
- P1Close critical complaints at Export-KA2 with 8D root-causeOpenOwner:Due:Impact:Why:Critical complaint accounts1Open complaints10
- P2Unblock 3 qualification project(s) at riskOpenOwner:Due:Impact:Why:NPI delayed / at-risk2 / 1Revenue exposedRMB 85M
- P3Reinforce weekly account cadence for behind-plan customersOpenOwner:Due:Impact:Why:Accounts behind plan2
Week-over-Week Movement
3 improved2 worsened· Jun 2026 vs May 2026Attainment-0.9pp
97%
from 98% last week
Avg ASP QoQ+0.5pp
-1.3%
from -1.7% last week
OTIF+0.0pp
95.6%
from 95.6% last week
Open complaintsno change
10
from 10 last week
Satisfaction+0.0
4.1/5
from 4.1/5 last week
FG inventory+1d
22d
from 21d last week
Biggest Drivers
- Export-KA1 attainment -4.0pp to 93%
- Ecom-KA2 attainment -3.2pp to 95%
- Export-KA3 attainment +3.5pp to 104%
Business unit
Date range
View
Customer Health Matrix
Worst attainment first — click a row for the full cross-metric breakdown
Miss <90% At risk 90–95% On track >95%
| Customer | Status | Rev | Plan | Attain% | ASP trend | Open comp. | NPI pend. | FG DOH | SC Risk |
|---|---|---|---|---|---|---|---|---|---|
| Export-KA2 | AT RISK | RMB 128M | RMB 142M | 90% | -2.0% | 4 (crit) | 1 | 24 | OK |
| Appliance-KA1 | OK | RMB 123M | RMB 129M | 95% | -2.1% | 1 | 1 | 23 | OK |
| Export-KA1 | OK | RMB 143M | RMB 150M | 95% | -1.5% | 1 | 0 | 25 | OK |
| Appliance-KA2 | OK | RMB 73M | RMB 76M | 96% | -0.8% | 0 | 2 | 18 | OK |
| Ecom-KA3 | OK | RMB 143M | RMB 149M | 96% | -1.0% | 1 | 1 | 24 | OK |
| Ecom-KA2 | OK | RMB 240M | RMB 250M | 96% | -2.0% | 0 | 0 | 24 | OK |
| Others | OK | RMB 69M | RMB 72M | 96% | -0.9% | 1 | 0 | 18 | OK |
| Ecom-KA1 | OK | RMB 242M | RMB 250M | 97% | -1.0% | 0 | 0 | 19 | OK |
| FMCG-KA2 | OK | RMB 206M | RMB 208M | 99% | -1.2% | 1 | 2 | 17 | OK |
| FMCG-KA1 | OK | RMB 255M | RMB 251M | 102% | -0.5% | 0 | 0 | 25 | OK |
| Export-KA3 | OK | RMB 81M | RMB 79M | 102% | -0.8% | 1 | 1 | 20 | OK |
Attainment by customer (%)
Actual vs plan revenue attainment