Ecom-KA1
Customer deep-dive · Jun 2026 · Tier 1 · Corrugated Cases
This week, Ecom-KA1 ran at 96% of plan — a RMB 4M revenue shortfall — with ASP -1.0% QoQ and OTIF 96.1% (2 late). The biggest risk is ASP -1.0% QoQ1, driven by price-down pressure outpacing premium mix shift. Focus next on accelerate premium qualifications to defend blended asp.
- Attainment slipped -2.1pp to 96%
- OTIF down -0.8pp to 96.1%
- Open complaints fell by 2 to 0
- FG inventory drew down 2 days to 19 DOH
- P2Lift OTIF to 97% — 2 late shipment(s) to clearOpenOwner:Due:Impact:Why:OTIF96.1%Late shipments2
- P3Reduce DSO — collect on RMB 130M AROpenOwner:Due:Impact:Why:DSO49 dAR balanceRMB 130M
Week-over-Week Movement
3 improved3 worsened· Jun 2026 vs May 2026Biggest Drivers
- ASP -1.0% QoQ — Price-down pressure outpacing premium mix shift
Automated Risk Signals
ASP -1.0% QoQ
Driver: Price-down pressure outpacing premium mix shift
Focus: Accelerate premium qualifications to defend blended ASP
Revenue: plan, actual, forecast & last year
Ecom-KA1 — monthly RMB M · actual bars turn amber/red below plan · forecast next 3 months
Commercial & Financial
Jun 2026
| Revenue (actual) | RMB 80M | plan RMB 83M |
| Attainment | 96% | |
| ASP | ¥3.06/m² | -1.0% QoQ |
| Share of wallet | 47.4% | |
| Channel | Domestic | domestic only |
| FX exposure | RMB 0M | export revenue at FX risk |
| Contract | Active | ends 2027-12 |
| AR balance | RMB 130M | DSO 49 d |
Fulfillment & Inventory
Jun 2026
| OTIF | 96.1% | target 96% |
| Late shipments | 2 | |
| Volume | 26,036 KSqM | plan 27,206 KSqM |
| FG stock | 16,489 KSqM | 19 DOH |
| Aging >60d | 4.1% |
Quality & NPI
Jun 2026
| Satisfaction | 4.1/5 | |
| Quality PPM | 88 | |
| Open complaints | 0 | 0 crit / 1 major |
| Claim cost | RMB 0M | |
| NPI pending | 0 | 0 delayed |
| NPI rev at risk | RMB 0M |
Qualification Pipeline
NPI projects & revenue at risk
| Project | Product | Phase | Target MP | Status | Rev at risk | Delay reason |
|---|---|---|---|---|---|---|
| MonoMaterial-C8 | Mono-material recyclable case | Line Trial | 2026-Q3 | ON TRACK | – | – |
| WaterBase Ink-C10 | Water-based flexo print pack | Small Trial | 2026-Q4 | ON TRACK | – | – |
Complaint Tracker
Root cause linked to originating site
| ID | Issue | Severity | Age (d) | Root cause | Site | Owner |
|---|---|---|---|---|---|---|
| Q-229 | Carton label placement error - wrong lot code | MINOR | 5 | Folder-gluer feed misalignment at Plant-1-Dongguan | Plant-1-Dongguan | Plant-1-Dongguan QA Mgr |
4-Week Execution Plan
Weekly focus & status
| Week | Dates | Focus / plan | Owner | Status |
|---|---|---|---|---|
| Week 1 | Jul 2026 1–7 | Weekly demand review & lock production allocation | Kevin Zhao (Account Mgr) | ON TRACK |
| Week 2 | Jul 2026 8–14 | Expedite open POs & confirm OTIF recovery plan | David Chen (Supply Planner) | AT RISK |
| Week 3 | Jul 2026 15–21 | Inventory rebalancing — trim FG DOH to target | Mia Liu (Ops Planner) | ON TRACK |
| Week 4 | Jul 2026 22–28 | QBR prep — next-quarter forecast alignment & contract review | Kevin Zhao (Account Mgr) | PLANNED |
Major Milestones
Upcoming commitments
| Milestone | Target | Owner | Status |
|---|---|---|---|
| Contract renewal — Active | 2027-12 | Account Manager | ON TRACK |
| Sep 2026 volume commit (27,206 t plan) | Sep 2026 | Supply Planner | PLANNED |
Action Plans
Prioritised for the next 4 weeks
| Prio | Action | Owner | Impact | Due |
|---|---|---|---|---|
| P2 | Lift OTIF to 97% — 2 late shipment(s) to clear | David Chen (Supply Planner) | OTIF 96.1% | Jul 14, 2026 |
| P3 | Reduce DSO — collect on RMB 130M AR | Helen Xu (Finance) | DSO 49 d | Jul 28, 2026 |
CRM Engagement Records
Logged sales engagement · Jun 2026
- 2026-06-26Meeting· VP ProcurementHelen Xu
Confirmed H2 tender cadence; volume commit review to start next month.
- 2026-06-08Visit· Purchasing HeadHelen Xu
Presented VMI joint-inventory proposal; customer interested, wants draft this month.
- 2026-06-03Email· Category BuyerGrace Wang
Shared quarterly ASP benchmark; flagged price-down expectation for next cycle.
Account Engagement Risk Board
Owner Helen Xu · cadence & signals
- Open commitment: Open commitment — VMI draft due — from Visit on 2026-06-08