Appliance-KA2
Customer deep-dive · Jun 2026 · Tier 2 · Heavy-Duty Containers
This week, Appliance-KA2 ran at 96% of plan — a RMB 1M revenue shortfall — with ASP -0.8% QoQ and OTIF 95.6% (3 late). The biggest risk is ASP -0.8% QoQ1, driven by price-down pressure outpacing premium mix shift. Next, 1 major complaint(s) open · Q-2352, driven by fluting medium substitution at plant-4-tianjin corrugator. Focus next on accelerate premium qualifications to defend blended asp.
- Attainment improved +0.5pp to 96%
- OTIF down -0.8pp to 95.6%
- Satisfaction up +0.1 to 4.2/5
- FG inventory drew down 6 days to 18 DOH
- P2Close CAPA for Edge crush resistance below specOpenOwner:Due:Impact:Why:ComplaintMAJOR · Edge crush resistance below specRoot causePlant-4-Tianjin
- P2Lift OTIF to 97% — 3 late shipment(s) to clearOpenOwner:Due:Impact:Why:OTIF95.6%Late shipments3
- P3Reduce DSO — collect on RMB 41M AROpenOwner:Due:Impact:Why:DSO50 dAR balanceRMB 41M
Week-over-Week Movement
4 improved1 worsened· Jun 2026 vs May 2026Biggest Drivers
- ASP -0.8% QoQ — Price-down pressure outpacing premium mix shift
- 1 major complaint(s) open · Q-235 — Fluting medium substitution at Plant-4-Tianjin corrugator
Automated Risk Signals
ASP -0.8% QoQ
Driver: Price-down pressure outpacing premium mix shift
Focus: Accelerate premium qualifications to defend blended ASP
1 major complaint(s) open · Q-235
Driver: Fluting medium substitution at Plant-4-Tianjin corrugator
Focus: Close CAPA — Revert to qualified medium, 8D filed
Revenue: plan, actual, forecast & last year
Appliance-KA2 — monthly RMB M · actual bars turn amber/red below plan · forecast next 3 months
Commercial & Financial
Jun 2026
| Revenue (actual) | RMB 25M | plan RMB 26M |
| Attainment | 96% | |
| ASP | ¥6.99/m² | -0.8% QoQ |
| Share of wallet | 32.5% | |
| Channel | Domestic | domestic only |
| FX exposure | RMB 0M | export revenue at FX risk |
| Contract | Active | ends 2027-12 |
| AR balance | RMB 41M | DSO 50 d |
Fulfillment & Inventory
Jun 2026
| OTIF | 95.6% | target 96% |
| Late shipments | 3 | |
| Volume | 3,557 KSqM | plan 3,694 KSqM |
| FG stock | 2,134 KSqM | 18 DOH |
| Aging >60d | 3.8% |
Quality & NPI
Jun 2026
| Satisfaction | 4.2/5 | |
| Quality PPM | 98 | |
| Open complaints | 0 | 0 crit / 0 major |
| Claim cost | RMB 0M | |
| NPI pending | 2 | 0 delayed |
| NPI rev at risk | RMB 0M |
Qualification Pipeline
NPI projects & revenue at risk
No active qualifications.
Complaint Tracker
Root cause linked to originating site
| ID | Issue | Severity | Age (d) | Root cause | Site | Owner |
|---|---|---|---|---|---|---|
| Q-235 | Edge crush resistance below spec | MAJOR | 28 | Fluting medium substitution at Plant-4-Tianjin corrugator | Plant-4-Tianjin | Plant-4-Tianjin QA Mgr |
4-Week Execution Plan
Weekly focus & status
| Week | Dates | Focus / plan | Owner | Status |
|---|---|---|---|---|
| Week 1 | Jul 2026 1–7 | Weekly demand review & lock production allocation | Kevin Zhao (Account Mgr) | ON TRACK |
| Week 2 | Jul 2026 8–14 | Expedite open POs & confirm OTIF recovery plan | David Chen (Supply Planner) | AT RISK |
| Week 3 | Jul 2026 15–21 | Root-cause CAPA closure for Q-235 at Plant-4-Tianjin | Plant-4-Tianjin QA Mgr | IN PROGRESS |
| Week 4 | Jul 2026 22–28 | QBR prep — next-quarter forecast alignment & contract review | Kevin Zhao (Account Mgr) | PLANNED |
Major Milestones
Upcoming commitments
| Milestone | Target | Owner | Status |
|---|---|---|---|
| Contract renewal — Active | 2027-12 | Account Manager | ON TRACK |
| Sep 2026 volume commit (3,694 t plan) | Sep 2026 | Supply Planner | PLANNED |
Action Plans
Prioritised for the next 4 weeks
| Prio | Action | Owner | Impact | Due |
|---|---|---|---|---|
| P2 | Close CAPA for Edge crush resistance below spec | Plant-4-Tianjin QA Mgr · Grace Wang | Plant-4-Tianjin root cause | Jul 21, 2026 |
| P2 | Lift OTIF to 97% — 3 late shipment(s) to clear | David Chen (Supply Planner) | OTIF 95.6% | Jul 14, 2026 |
| P3 | Reduce DSO — collect on RMB 41M AR | Helen Xu (Finance) | DSO 50 d | Jul 28, 2026 |
CRM Engagement Records
Logged sales engagement · Jun 2026
- 2026-06-26Meeting· VP ProcurementKevin Zhao
Confirmed H2 tender cadence; volume commit review to start next month.
- 2026-06-20Feedback· Quality ManagerKevin Zhao
Discussed Q-235: Edge crush resistance below spec. CAPA timeline shared.
⚠ Watch — pending corrective action
- 2026-06-14Call· Supply Chain ManagerKevin Zhao
Complaint about 3 late shipment(s); expects OTIF recovery plan.
⚠ Fulfillment dissatisfaction building
- 2026-06-08Visit· Purchasing HeadKevin Zhao
Presented VMI joint-inventory proposal; customer interested, wants draft this month.
- 2026-06-03Email· Category BuyerDavid Chen
Shared quarterly ASP benchmark; flagged price-down expectation for next cycle.
Account Engagement Risk Board
Owner Kevin Zhao · cadence & signals
- Open commitment: Open commitment — VMI draft due — from Visit on 2026-06-08
- Sentiment signal: Watch — pending corrective action
- Sentiment signal: Fulfillment dissatisfaction building